Frequently Asked Questions

Why do I receive an Illegal Operation message when I try to access Internet Banking?

The illegal operation message usually displays when you are running a version of Firefox or Internet Explorer that is not compatible with the Internet Banking system. To see if your browser version is compatible, click here or click on the Test Your Browser icon on our home page. If your browser is not compatible, this page will display links to upgrade your browser version. We recommend that you run version 6.0 or higher Internet Explorer with 128 bit encryption or Version 2.0 or higher Firefox. Before you upgrade your browser, we recommend that you contact your Internet Service Provider (EPIX, Cyber-Quest, etc.) to verify that your computer is capable of running the new browser version. Browser upgrades may be downloaded from the Internet at no charge.

What browsers are compatible with e-z Banking?

Compatible browsers include Internet Explorer 6.x or 7.x (128 bit encryption) or higher and Mozilla Firefox version 2.0.x or 3.0.x. Compatibility with other browsers cannot be guaranteed. Note: 128 bit encryption ensures maximum security.

Where do I go to upgrade my browser?

Upgrading your browser is free. Before you upgrade your browser, we recommend that you contact your Internet Service Provider (EPIX, Cyber-Quest, etc.) to verify that your computer is capable of running the new browser version. You can download a new version by clicking on one of the links provided below.

Can I pay bills online?

Yes, e-z Banking offers a bill paying option that you may choose to enroll in. Stop in or contact your local branch for information. You may email the Electronic Banking Department for more information.

Is there a charge for e-z Banking?

There is no charge for the basic Internet Banking service. If you choose to enroll in the bill payer option, there is a monthly fee associated with it. This fee is waived if you have an e-z Money, Checking Plus or Interest Checking.

What is the fee for the Bill Payer Option?

The fee for the Bill Payer Option is $2.95 per month (taken out of your account on the last business day of each month) for unlimited bill payments. There is a 90 day money back guarantee. If you cancel the Bill Payer within 90 days of activation we will refund the fees. You may cancel the Bill Payer by emailing your request to Electronic Banking Department.

What happens when I enter an invalid password?

If you enter an invalid password you may attempt to log in again. If you enter an invalid password three times in a row the Internet Banking system will place a permanent lockout on your account.

What should I do if I get locked out of Internet Banking?

This is a security feature of the system and you should contact the Client Contact Center toll-free at 1-877-838-2517 to have your password reset.

What are cookies?

A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information.

What are they used for?

An example is when a browser stores your passwords and user ID's. They are also used to store preferences of start pages, both Microsoft and Netscape use cookies to create personal start pages.

What about the security with cookies?

An HTTP cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about your person. Early implementations of Java and JavaScript could allow people to do this but for the most part these security leaks have been plugged. But, HTTP cookie can be used to track where you travel over a particular site. This site tracking can be easily done without using cookies as well. Using cookies just makes the tracking data a little more consistent.

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Why do I sometimes see HTML code when I load certain pages on my Macintosh?

There is an incompatibility with Macintosh computers running Internet Explorer trying to access Javascript files. If you have Netscape available try using that. If not, you can go to the Apple website and download the appropriate drivers to run Javascript. The download is free.

May I have bill payments sent out on a future date?

Yes, just change the "Send On" date on the bill payer screen to a date in the future, the payment will be sent out on the date specified.

May I specify a date in the future for a transfer to be effective?

Yes, just change the Date field on the bottom of the Transfer screen to a date in the future, the transfer will take effect on the date specified.

I'm still having trouble with Internet Banking, and I didn't find the answer to my question in this FAQ. Who can I contact for help?

You may contact the Client Contact Center toll-free at 1-877-838-2517 during our normal business hours of 8:00 AM and 5:00 PM Eastern Standard Time, Monday through Thursday and 8:00 AM until 6:00 PM on Fridays and 8:30 AM until 12:00 PM on Saturdays. Outside of these hours, you may leave a message on our voice mail system or e-mail the Electronic Banking Department and we will get back to you as quickly as possible.