What is a "cookie"?
A cookie is a small text file which contains a unique ID tag, placed on your computer by a website. The website saves a complementary file with a matching ID tag. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the counterpart in its database. The cookie placed on your computer via Online Banking contains no personal or private information.
If I delete my cookies will I need to register my computer again?
Yes. If you are uncomfortable accepting cookies, you can set your browser to accept cookies from the Online Banking site only: secure11.onlineaccess1.com. This will eliminate having to go through the authentication process again.
Can I register several computers, such as home and at work?
Yes, but please do not register any computers that are not secure or are used by many people.
If I share my computer with someone else who also uses Online Banking, can both of us still log in from this computer?
Yes. There is no limit to how many people can log in to Online Banking from the same computer. However, each person will need to complete the registration process. Do not share your Online ID, Password or other information.
Do I still need anti-virus software on my computer?
Yes. It's always a good idea to run anti-virus programs and update them regularly.
Whom do I contact if I have questions or can't log in to Online Banking?
Our Client Contact Center staff is available to take your calls Monday-Thursday 8 a.m. - 5 p.m.; Friday 8 a.m. - 6 p.m. and Saturday 8 a.m. - noon. You can call us toll-free at 1-877-838-2517.
What do I do if I don't see my current email address or phone number listed when requesting a temporary Secure Access Code.
Contact the Client Contact Center staff and they will work with you to update your contact information.
Can I opt out of this new security procedure?
This security measure is not only provided for your protection, but is required to comply with the federal guidelines on Second Factor Authentication. As such, it is required for all Online Banking customers.
I entered the Secure Access Code, but the system tells me it's invalid. Why doesn't it work?
Secure Access Codes are valid for only 60 minutes. If you didn't enter it within this time, you will need to restart the registration process and request another code. Also, if you requested more than one code, only the most recent code will work.
I requested a Secure Access Code, but never received it.
If you requested the code via email, there are two possibilities: 1) Your Internet Service Provider's email service is experiencing problems or 2) your email software (or your Internet Service Provider's mail service) has labeled it as spam and deleted or hidden it. We recommend that you restart the registration process and select your telephone number for delivery, as this will bypass any issues with email delivery. If you requested the code via telephone, it's possible that the phone number entered is incorrect. Please call our Client Contact Center and they will work with you to correct your access information. Your may reach us, toll-free, at 1-877-838-2517.