One Easy Way to Avoid Call or Text Scams
- Pete Boergermann
Conducting your finances online through Online Banking has become a necessity in today’s world. Unfortunately, fraud will always follow the money. At C&N, your security is our main priority, so we are always looking for ways to educate our customers about the newest online scams and fraud. Our goal is to keep you informed about online security so that you can easily spot suspicious activity and know how to prevent yourself from falling victim.
Call or Text Scam & How it Works
One growing trend we are seeing right now is a rise in call or text scams. This is how these scams work:
- You will receive a phone call that appears to be from your bank. The scammers can “spoof” a phone number, meaning your caller ID will display the call as being from your bank to appear legitimate even though they are calling from a different number.
- They will claim to be a bank representative and create a sense of urgency by asking you to verify a purchase that you have not made.
- The scammers will ask for your login information, including your login ID, password or secure access code. They may also ask for your driver’s license number and other information.
- They may flood your email to distract you from real C&N fraud alerts.
- Once they have this information, they can access your Online Banking and will have access to your money.
How You Can Avoid Call or Text Scams
Luckily, there is a very easy way for you to avoid falling victim to this scam.
- NEVER share your password or debit card PIN with anyone calling or texting you.
- C&N may call our clients about potentially fraudulent activity, however we will NEVER ask you for your secure access code, password or debit card PIN.
- If they request personal information, hang up immediately.
What to Do if You Suspect Fraud
It can be scary and nerve-wracking if you feel that you are being targeted in an online scam. If you believe this is happening to you, here is what you should do:
- If you suspect a call is suspicious, hang up immediately and call our toll-free Client Care Center at 1-877-838-2517. We can tell you if the call was initiated by us or from a potential scammer.
- Check any other online logins that you might use for any potential suspicious activity such as Netflix™, Paypal™ or Amazon™. It might be a good time to change these passwords and set up multifactor authentication if available on those services. C&N strongly recommends using a different password for each service. Reusing the same password will leave your accounts vulnerable to an attack if one or more account gets hacked.
- Consider putting a temporary block on your debit or credit cards if you feel that your cards have been compromised.
C&N has always taken the security of our customers and their finances very seriously. We will always share the latest in scam and fraud prevention tips to help you stay informed. Education is the first and most important step to take when it comes to your online safety.
Pete Boergermann joined C&N in 1998. In his role as the Director of Information Security, he is responsible for managing the information security program at C&N, while also championing IT security to make it a critical part of C&N’s business operations. Pete has previously served as Information Technology Manager/Information Security Officer.
A United States Air Force Veteran, Pete graduated from the BAI Graduate School of Bank Operations through Vanderbilt Owen Graduate School of Management in 2006 and completed the Pennsylvania Bankers Association’s (PBA) School of Banking in 2009. He earned his credentials as a Certified Information Executive from USC Upstate Campus’s Institute for CIO Excellence in 2016. He also puts his expertise to valuable use as a member of the PBA IT Technology Committee and Chair of the PBA Cyber Sub-committee.
In his spare time, Pete serves as a School Board Member of New Covent Academy and as an Elder at the Church of the New Covent and volunteers for Susquehannock Trail Performance Rally and the Annual Laurel Classic Mountain Bike Challenge. He lives in Wellsboro with his wife, Cassie, and has three daughters, Alyssa, Joy and Mikaela.