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Novel Coronavirus (COVID-19)

Informed&Prepared

At C&N, we value every employee we work alongside and every client and community we serve. So as news about the novel coronavirus (COVID-19) continues to dominate the Internet and airwaves, we want all of you to know the steps we are taking to be as prepared as possible in the weeks ahead. 


Important Updates from C&N


​06/25/2020: Bucks County Offices resume normal lobby hours
All offices in Bucks County will resume lobby hours as of June 29, 2020. Saturday schedules will return to normal on July 11. 
 

In all offices we will still practice safety guidelines including:

  • C&N employees & customers to wear face coverings at all times
  • 6 feet social distancing from employees and between customers should be followed
  • All counters, drive-up canisters and ATMs cleaned frequently
  • Hand sanitizer or wipes available for customers and employees
  • We continue to encourage our customers to use drive-up and online solutions whenever possible

06/15/2020: Hornell and Canisteo offices to resume normal lobby hours
Our Hornell and Canisteo offices will resume normal lobby hours as of June 15, 2020. Hornell lobby will reopen on Saturdays beginning 6/20/2020. 
 

In all offices we will still practice safety guidelines including:

  • C&N employees & customers to wear face coverings at all times
  • 6 feet social distancing from employees and between customers should be followed
  • All counters, drive-up canisters and ATMs cleaned frequently
  • Hand sanitizer or wipes available for customers and employees
  • We continue to encourage our customers to use drive-up and online solutions whenever possible


06/05/2020: Lycoming County moves to Green Phase, Bucks County moves to Yellow Phase. Updated Branch Hours of Operation Beginning 06/08
As Lycoming County moves to Green Phase, lobbies in Lycoming County will be open regular business hours. 

As Bucks County moves to Yellow Phase, lobbies will be open as follows:
  • Lobbies open from 9:30 am – 2:30 pm (Monday, Tuesday, Thursday, Friday)
  • Lobbies open on Wednesdays from 9:00am – 2:30pm with 9:00am to 10:00am recommended for “high-risk and elderly”
  • Doylestown drive up open normal business hours
  • Newtown will be by appointment only after 2:30pm
  • Saturdays in Doylestown will still be drive up only, lobby closed
 
 


05/29/2020: Updated Branch Hours of Operation Beginning 06/01
 

  • New York offices
    • Hornell & Canisteo offices will be open 
    • Lobby hours from 9:30 am – 2:30 pm 
    • Seniors or high-risk hours will be Wednesdays from 8:30 am - 9:30 am
    • Drive-up available during normal business hours in Hornell
    • Drive-up only on Saturdays in Hornell
 
  • Southeast Region (in Red Phase)
    • Bucks County and York County offices will continue operating as is (no changes)
 
  • Lycoming County (in Yellow Phase):
    • Weekday hours will remain as is (no updates) 
    • Saturday hours resume for Jersey Shore and South Williamsport beginning on June 6th
 
  • All other counties (in Green Phase): Sullivan, Bradford, Tioga, Potter, Cameron, McKean​
    • Lobbies open normal business hours
    • LaPorte and Monroeton to reopen
    • Regular Saturday hours effective June 6


In all offices we will still practice safety guidelines including:

  • C&N employees & customers to wear face coverings at all times
  • 6 feet social distancing from employees and between customers should be followed
  • All counters, drive-up canisters and ATMs cleaned frequently
  • Hand sanitizer or wipes available for customers and employees
  • We continue to encourage our customers to use drive-up and online solutions whenever possible
 

5/14/2020: Hornell to Reopen Lobby on 5/18
As Steuben County looks to lift some restrictions, C&N's Hornell branch will be open on a limited basis as follows:

  • Lobbies will be open from 9:30 am through 2:30 pm
  • Drive-up services to maintain normal business hours
  • Only one door of entry will be in use at each branch
  • C&N employees and customers must wear face coverings at all times
  • Special times for High-Risk and Senior customers will be Wednesday mornings from 8:30 - 9:30 am
  • 6-feet social distancing from employees and between customers should be followed
  • All counters, drive-up canisters and ATMs will be cleaned frequently
  • Hand sanitizer will be available for our customers
 

5/7/2020: Lobby Operations Update
As the State government announced it will be lifting some restrictions and has provided guidance for opening in some of the areas we serve, C&N offices in areas moving to the yellow phase will open lobbies as follows:  

Effective May 11th for yellow phase counties of Bradford, Cameron, Lycoming, McKean, Potter, Sullivan & Tioga in PA

  • Lobbies will be open from 9:30 am through 2:30 pm
  • Drive-up services to maintain normal business hours
  • Only one door of entry will be in use at each branch
  • C&N employees and customers must wear face coverings at all times
  • Special times for High-Risk and Senior customers will be Wednesday mornings from 8:30 - 9:30 am
  • 6-feet social distancing from employees and between customers should be followed
  • All counters, drive-up canisters and ATMs will be cleaned frequently
  • Hand sanitizer will be available for our customers
We continue to encourage our customers to use drive-up and online solutions whenever possible
 

Location Updates for North-Central PA and NY Regions:

  • Canisteo and Laporte will remain closed
  • Monroeton will continue to be open on Monday, Wednesdays and Fridays
  • Monroeton, South Williamsport, Jersey Shore and Hornell will continue as drive-up only or by-appointment
  • Saturdays will be drive-up only until June 6th*
  • Elkland, Jersey Shore, Liberty and South Williamsport will remain closed on Saturdays until June 6th
  • All other offices will operate per guidelines above


Location Updates for Southeast Region (Bucks County):

  • Doylestown will operate via drive-up or by-appointment only
  • Newtown will remain by-appointment only

5/6/2020: Communication Surrounding PPP Loan & Forgiveness
Our teams have been fielding many questions from our PPP clients about next steps toward securing loan forgiveness. At this time, the SBA has not provided banks with the specific stipulations needed for businesses to meet forgiveness requirements of these loans.

Please rest assured that we share your sense of urgency for answers. You want to know if your loan will be forgiven and to what extent. We want to provide you with the guidance, reassurance and tools to confidently make that determination on time.

As soon as we receive answers from the SBA, we will communicate them to you. We will share next steps and any action required to move forward. Until then, we’re asking that you remain patient and trust that we will uphold our commitment to take care of you and your business.


4/29/2020: Monroeton Hours Changes
Hours at the Monroteon will be temporarily changed to the following:

Monday & Wednesday - 8:30 - 1:00; Tuesday & Thursday - Closed; Friday 8:30 - 3:00


4/17/2020:  Face Coverings Required to Enter C&N Offices
In accordance with Governor Wolf’s recent order, all customers who enter a C&N office will be required to wear a face covering. In addition, employees have been instructed to wear face coverings whenever they are in close proximity of other employees, customer-facing areas or customer-facing items. View the CDC Cloth Face Covering instruction sheet here for information on how to create one at home. 

4/16/2020: Paycheck Protection Program No Longer Accepting New Applications
Please note: the SBA has announced that it is no longer accepting new applications for the Paycheck Protection Program. Although not guaranteed, it is anticipated that there will be another round of funding to come. Therefore, we will continue to accept new applications with a commitment to keep you informed as we learn more. If you would like to submit an application, please visit our Paycheck Protection Page and follow the instructions.


4/13/2020: Information regarding COVID-19 Economic Stimulus Relief Payments
Many people will be receiving their Economic Stimulus Relief Payments this week. Here are some important updates to help you understand this payment:
  Pending Transactions


4/10/2020: Office Hour Changes to Liberty, Elkland and Knoxville
Please be advised of the changes to hours in the following offices: 

Liberty: Weekdays hours will remain the same. Saturdays will be closed.

Elkland: Weekday hours will remain the same. Saturdays will be closed.

Knoxville: Weekday hours will remain the same. Saturday hours will be 8:30 - 12:00. 


4/6/2020: C&N Facilitates Over $20 Million in COVID-19 Relief. 
Since Friday, April 3, C&N received SBA approval on loans for 79 local small business customers for a total amount of over $20 million. Read the press release here.


3/24/2020: Relief Programs Available to Customers Impacted by COVID-19

If you are experiencing financial hardship, first and foremost, we encourage you to connect with your relationship manager directly, call us at 1.877.838.2517 or contact us. In addition, C&N is offering specific solutions designed to address the financial burden facing many of our customers at this time. Special, limited-time relief programs available to customers impacted by COVID-19 include: 
  • Loan payment assistance for mortgages and consumer loans include:
    • 90-day interest-only payment options
    • 90-day payment deferral options
    • Temporary suspension of new foreclosures and new repossessions for customers impacted by COVID-19
  • Assistance to cover necessities and living expenses: unsecured personal loan up to $7,500 for 36 months at 2.99% APR (subject to credit approval)
  • Commercial & small business assistance: 
    • 90-day interest-only payment options 
    • Payment deferral options
    • Lines of credit for working capital necessary to sustain business during this crisis 
    • C&N is working with clients to participate in government lending programs that may provide disaster relief assistance, including those developed by the Small Business Administration (SBA)
  • Consumer Banking: 
    • ATM inquiry fees charged by C&N will be waived for C&N customers through May 31, 2020
    • Mobile deposit fees will be waived through May 31, 2020
    • Phone transfer fees will be waived through May 31, 2020
We are delivering service through drive-up windows, ATMs, our Client Care Center and telephone and digital banking solutions. To visit a C&N office in person, customers are asked to call ahead to schedule an appointment. This will help manage and control the number of people in close contact with one another at any given time.

3/20/2020: Effective Monday, March 23, lobby access in ALL C&N locations will be restricted to appointment only. 
  • Drive-up service will continue to be open in 22 C&N offices.
  • To find an office with a drive-up near you, visit our locations finder
  • For circumstances requiring branch access (i.e. loan inquiry or closing, wealth or tax consultation, safe deposit box or other special circumstances), you are encouraged to call your C&N relationship manager at their direct line or our Client Care Center at 877.838.2517 to schedule an appointment.
  • We highly encourage our customers to us alternative banking methods such as online banking and mobile deposit during this time. 
  • The Laporte office will be closed until further notice
  • The Canisteo office will be closed until further notice
  • The South Williamsport office will be closed on Saturdays beginning March 28 until further notice
Rest assured, these temporary adjustments are being made out of an abundance of caution and are being put in place as a preventative measure to decrease the number of people interacting in our branch offices and to create greater social distance between our staff and customers, as recommended by the Federal Coronavirus Task Force and Centers for Disease Control (CDC).
 

3/15/2020: Limited Branch Operations
Effective Monday, March 16, C&N will be limiting branch operations to drive-up service only until further notice.

  • Drive-up service will operate with regular banking hours.
  • Walk-in/Lobby service will be restricted to appointment-only.
  • Walk-in/Lobby service will remain available as normal in those locations without a drive-up.
  • Visit C&N’s location finder tool for a comprehensive list of our offices and drive-up services.
  • For circumstances requiring branch access (i.e. loan inquiry or closing, wealth or tax consultation, safe deposit box or other special /circumstances), you are encouraged to call your C&N relationship manager at their direct line or our Client Care Center at 877.838.2517 to /schedule an appointment.
Each of you is important to us. That is why we are continually monitoring developments around the virus and will provide updates as they relate to C&N on this page.
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