Frequently Asked Questions
Will My Internet Browser Be Compatible?
You will want to make sure that you have the most up to date version of your web browser. Updated browsers not only are needed for Internet Banking, but also for security purposes. To learn about the most updated versions and access links to update your current browser, click here.
Can I pay bills online?
Yes, Internet Banking offers a bill paying option that you may enroll in. To enroll, you must first login to your Internet Banking account. Then click on the Bill Pay link to the left and complete the enrollment form. You may email us at firstname.lastname@example.org for more information.
Is there a charge for Internet Banking?
There is no charge for the basic Internet Banking service. If you choose to enroll in the bill payer option, there is a monthly fee associated with it. This fee is waived if you have a C&N Merit Checking Account.
What is the fee for the Bill Payer Option?
The fee for the Bill Payer Option is $2.95 per month (taken out of your account on the last business day of each month) for unlimited bill payments. There is a 90 day money back guarantee. If you cancel the Bill Payer within 90 days of activation we will refund the fees. You may cancel the Bill Payer by contacting us at toll free 1-877-838-2517 or emailg us at email@example.com.
What happens when I enter an invalid password?
If you enter an invalid password you may attempt to log in again. If you enter an invalid password three times in a row the Internet Banking system will place a permanent lockout on your account.
What should I do if I get locked out of Internet Banking?
This is a security feature of the system and you should contact the Client Contact Center toll-free at 1-877-838-2517 to have your password reset.
What are cookies?
A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information.
What are they used for?
What about the security with cookies?
For more information please visit http://www.cookiecentral.com/
May I have bill payments sent out on a future date?
Yes, just change the payment date on the bill payer screen to a date in the future. The payment will be sent out to reach the biller by the date specified.
May I specify a date in the future for a transfer to be effective?
Yes, just change the Date field on the bottom of the Transfer screen to a date in the future, the transfer will take effect on the date specified.
I'm still having trouble with Internet Banking, and I didn't find the answer to my question in this FAQ. Who can I contact for help?
You may contact the Client Contact Center toll-free at 1-877-838-2517 during our normal business hours of 8:00 AM and 5:00 PM Eastern Standard Time, Monday through Thursday and 8:00 AM until 6:00 PM on Fridays and 8:00 AM until 12:00 PM on Saturdays. Outside of these hours, you may leave a message on our voice mail system or email us at firstname.lastname@example.org and we will get back to you as quickly as possible.