Mansfield Customer Transaction Specialist
Job Title: Customer Transaction Specialist
FUNCTION: Processes all transactions presented at teller window. Balances window daily and refers bank products and services in support of customer’s needs. Builds the relationship between the customer and Citizens & Northern Bank.
WORK PERFORMED: Enhance customer retention and deepen existing relationships through cross sales and referrals. Assume responsibility for the efficient, effective and accurate performance of teller functions. Provide extraordinary service that builds long lasting relationships and creates brand loyalty. Assume responsibility for other duties as assigned. Customer Service - exemplifies Citizens & Northern’s Quality Client Service Standards.
QUALIFICATIONS: Excellent skills in: customer focus, communication, technical, cash handling, math and efficient operations.
EDUCATION/EXPERIENCE: High school education or equivalent. Up to 6 months of previous cash handling and/or customer service experience or equivalent combination of education and experience.