The PC Technician’s role is to support and maintain desktop computer systems and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. The position will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Supports Desktop environment. Maintains calls in the Helpdesk software package. Responsible for complete setup of all new PC’s, Laptops, Thin clients, branch scanners, receipt printers. Serves as backup of desktop computer images, software media and software licenses. Responsible for monthly Patch Management and Anti-Virus Processes. Performs duties related to maintaining Business Continuity Site. Customer Service - exemplifies Citizens & Northern’s Quality Client Service Standards.
A+ Certification is required within 3 months of employment.
CERTIFICATION: required within 1-2 years of employment
Microsoft Certified Desktop Support Technician (MCDST)
SUGGESTED CERTIFICATIONS: (encouraged for continuous learning)
Network + or Security Related Certification
Excellent skills in: customer service, adaptability, analytical, internal communication, fact finding, innovation and planning/organizational.
High school diploma or general education degree (GED). 1-2 years experience in computer hardware and desktop operating systems in a business environment or equivalent combination of education and experience.